FREQUENTLY ASKED QUESTIONS

Product ingredients

Are all Rabbit Nose products vegan?


Yes! All Rabbit Nose products are completely vegan.




Are all Rabbit Nose products made from natural ingredients?


We use non-synthetic products in the process of making Rabbit Nose. All scents that you can smell are made from natural essential oils. At Rabbit Nose, we always make sure our products are as transparent as possible. That is why we use the English names of ingredients on our labelling. From our own research and experience, we understand the pain of understanding latin or scientific names of ingredients and having to awkwardly translate them to see if you can use them. We want to make sure it is as easy as possible for you to buy and use Rabbit Nose products.




Where do you source your ingredients from?


All of our ingredients are sourced within the UK.




I have really sensitive skin, can I use Rabbit Nose products?


All of our products have been made for and tested on sensitive skin. However, only you know your own skin. Even though we use natural and vegan ingredients there could still be a chance your skin doesn't agree it with. We always recommend testing a small amount of product on an area of skin first before using.




What happens if I have an allergic reaction?


If you think you are having an allergic reaction, we recommend washing off the product immediately and avoid using anything on your skin for a few days. If the reaction resists and you think it is serious, seek medical advice. Since we test these products on human skin, we always make sure our products are strong enough to have an effect, but mild enough for those who may be sensitive to essential oils blends. We always recommend testing products on your skin first before using in other areas such as your face or scalp.





Product use

What is the shelf life of Rabbit Nose products?


All Rabbit Nose products should be used within 12 months. This is because all of our products contain natural ingredients. Just as you would with any natural product, you would not open it and leave it for years and expect the same quality. Please do understand that products may look or feel slightly different once used. This is again due to the natural ingredients.




Are Rabbit Nose products safe to use on sensitive skin?


All of our products have been made for and tested on sensitive skin. However, only you know your own skin. Even though we use natural and vegan ingredients there could still be a chance your skin doesn't agree it with. We always recommend testing a small amount of product on an area of skin first before using.




When is the best time to use the Opulence Oil facial oil?


Once you have removed any make up or product on your face or body, use a small amount on clean skin and leave to soak in. As Opulence Oil dries matte, it can be used before putting on make up without being too oily.





Postage and packaging

How long does postage take?


Postage normally takes up to 5 business days.




How are Rabbit Nose products packed?


We use recyclable packaging. Expect a cardboard package filled with crinkle paper. Please recycle!




How are Rabbit Nose products posted?


We post all parcels signed for to ensure you always receive your package. Please understand we are an independent brand and ship everything ourselves.





Wholesale

Can we sell Rabbit Nose products in our shop?


Yes! Please contact us on rabbitnoseapoth@gmail.com for more information.